Common Questions About Our Terms and Your Account
If we find you've violated the terms—such as sharing your account, using multiple accounts, or gaming in a restricted region—we may suspend your account and hold your wallet balance pending investigation. Serious breaches can result in permanent closure. We'll email you with details and a chance to respond before we take action.
Yes. You can request account closure through your settings or by emailing support. We'll process any remaining balance as a withdrawal to your registered DANA, OVO, GoPay or bank account within 3–5 business days. Once closed, your account cannot be reopened using the same email address.
Yes. Our deposit terms require that you own the payment method you use and that you're not violating any rule of your bank or payment provider. Deposits clear in under a minute. If a deposit fails, your bank will reverse the charge automatically—contact them if you don't see it refunded within 24 hours.
We retain your account data, transaction history and identity verification documents for up to two years after closure, where local law permits. This helps us detect fraud and comply with financial reporting. You can request early deletion by emailing support with your account email and reason.
Contact our support team via live chat, email or WhatsApp with your account email, the date of the transaction, and details of the dispute. We'll pull your game logs and wallet records to investigate. Withdrawals are final once they reach your bank; disputes about those must be raised within 30 days of the transaction date.
No. Each login is tied to your registered email and device fingerprint. If someone logs in from an unrecognized location, we send a security alert to your email. If your account is accessed without permission, report it to support immediately and we'll reset your password and review the session for fraud.
No. The terms apply equally across all devices and platforms. Whether you're playing Royal Fishing or Tree of Fortune on your phone via the app or on desktop, the same account rules, payment policies and game outcome verification apply. Your wallet is unified across both, so your balance updates instantly.
