Your Privacy Questions Answered
When you close your account, we immediately disable login access and stop recording new activity. Your personal information remains encrypted and is kept for 90 days to resolve any pending withdrawals or disputes. After that period, we anonymise identifiable details—your name and contact info are removed—but keep transaction records where local law requires.
Payment data is encrypted during transmission and never stored in full on our servers. We only hold a secure token that links to your payment method, and each deposit or withdrawal goes through encrypted channels directly to the payment provider. Your balance syncs securely—we never see your full account credentials.
Yes. Open live chat or email support with your account ID and request a full data export. We compile all personal info, login history, betting activity and device records into a file and send it to your registered email within seven business days at no charge.
Game studios receive only anonymised play data—no names or payment details. We share account data only with DANA, OVO, GoPay and QRIS for payment processing, and with fraud-prevention partners to protect your account. We never sell your data to third parties or advertisers. Where local law permits, anonymised patterns help studios improve game performance.
We use session cookies to keep you logged in, preference cookies for your language and sidebar choices, and analytics cookies to spot slow lobby load times. Essential cookies keep your account working. Analytics cookies can be disabled via your browser settings without breaking your account access.
Active account records are kept indefinitely while you play. After you close your account, transaction logs are retained for three years where local law requires tax compliance. Personal identifiers are removed after 90 days. You can request a copy of your full history anytime by emailing support.
Contact live chat or email support immediately with details. Change your password right away through account settings. Our security team investigates within 24 hours. If fraud or unauthorised access occurred, we work with payment providers to reverse transactions. You'll be updated on findings and any steps taken to secure your account.
